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	<title>Micro Organizational Behaviour &#187; CBC Radio One</title>
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	<description>Addressing misalignments that harm collaboration</description>
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		<title>Taking on &#8220;You can&#8217;t make me!&#8221;</title>
		<link>http://www.microob.com/taking-on-you-cant-make-me/</link>
		<comments>http://www.microob.com/taking-on-you-cant-make-me/#comments</comments>
		<pubDate>Wed, 16 Sep 2009 21:07:15 +0000</pubDate>
		<dc:creator>chris</dc:creator>
				<category><![CDATA[Health Care Reform]]></category>
		<category><![CDATA[Negotiations]]></category>
		<category><![CDATA[Alison McGeer]]></category>
		<category><![CDATA[CBC Radio One]]></category>
		<category><![CDATA[Flu vaccines]]></category>
		<category><![CDATA[Linda Haslam-Stroud]]></category>
		<category><![CDATA[media training]]></category>
		<category><![CDATA[Richard Daines]]></category>
		<category><![CDATA[Support for arguments]]></category>
		<category><![CDATA[The Current]]></category>

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		<description><![CDATA[En route to a meeting this morning, I found myself listening to CBC Radio One&#8217;s The Current and a discussion of flu preventation/pandemic preparedness. Today&#8217;s discussion explored mandating flu vaccines for health care workers. One expert, Dr. Alison McGeer, the Director of Infection Control at Mount Sinai hospital in Toronto, makes the very general comment, [...]]]></description>
			<content:encoded><![CDATA[<p>En route to a meeting this morning, I found myself listening to <a href="http://www.cbc.ca/thecurrent/2009/200909/20090916.html">CBC Radio One&#8217;s The Current</a> and a discussion of flu preventation/pandemic preparedness. Today&#8217;s discussion explored mandating flu vaccines for health care workers. One expert, Dr. Alison McGeer, the Director of Infection Control at Mount Sinai hospital in Toronto, makes the very general comment, &#8220;Nobody likes to be told what to do.&#8221; As it turns out, this may be the biggest issue in play for this particular discussion.</p>
<p>Complementing Dr. McGeer&#8217;s insight, was New York State Health Commissioner, Dr. Richard Daines, whose state has adopted mandatory flu vaccinations for those in the system who come in regular contact with patients. The scientific evidence appears to be compelling, and demonstrates the correlation between vaccinated health care workers and reduced impact of flu on society. Neither doctor relied solely on the scientific evidence because both, I assume, realize they are up against a less rational &#8220;you can&#8217;t make me&#8221; reaction to the word &#8220;mandatory&#8221; (or &#8220;forced,&#8221; if you want stronger reactions).</p>
<p>Their counter arguments were excellent, and I am curious whether or not this came through media training, or simply understanding how to diffuse a particular line of questioning. Here are two examples of note (paraphrased):</p>
<blockquote><p>Dr. McGeer, in response to concerns about limiting freedom of choice: <em>&#8220;If you are a pilot with a heart condition, you are not given the choice to continue to fly.&#8221; </em>(Score more points for the analogy!)</p></blockquote>
<blockquote><p>Dr. Baines, in response to concerns about over applying the rules: <em>&#8220;We have reasonable people in our institutions; they will implement this in a reasonable way.&#8221;</em></p></blockquote>
<p>In contrast, I think that the support given by Linda Haslam-Stroud is the President of the Ontario Nurses Association was very weak, suggesting the idea is good, but stressing that choice is important without much support. I am not sure if this was a lack of media training/preparation, or if it is simply much more difficult to support the &#8220;you can&#8217;t make me&#8221; side of this argument.</p>
<p>Interestingly, in New York and other areas that adopt this practice wholeheartedly, the people can retain their right to choose, with the choices being (1) get a vaccine and keep working, or (2) don&#8217;t get a vaccine and take some unpaid time off. So, you see, &#8220;you can&#8217;t make me&#8221; is indeed correct!</p>
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		<title>Pushback is Good Practice</title>
		<link>http://www.microob.com/pushback-is-good-practice/</link>
		<comments>http://www.microob.com/pushback-is-good-practice/#comments</comments>
		<pubDate>Mon, 24 Nov 2008 22:26:19 +0000</pubDate>
		<dc:creator>chris</dc:creator>
				<category><![CDATA[Process Improvement]]></category>
		<category><![CDATA[Technology in Communication]]></category>
		<category><![CDATA[Benefit of the Doubt]]></category>
		<category><![CDATA[CBC Radio One]]></category>
		<category><![CDATA[In-group/out-group]]></category>
		<category><![CDATA[Indira Naidoo Harris]]></category>
		<category><![CDATA[Lanny Davis]]></category>
		<category><![CDATA[National Post]]></category>

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		<description><![CDATA[Last week Indira Naidoo Harris was a guest host for the CBC Radio One program The Current, and spoke with Lanny Davis, former special legal counsel to Bill Clinton. &#8220;Conversation&#8221; may be the wrong word for the exchange; &#8220;interview&#8221; also seems to miss the mark. The topic of the exchange was Hillary Clinton&#8217;s appropriateness for [...]]]></description>
			<content:encoded><![CDATA[<p>Last week Indira Naidoo Harris was a guest host for the CBC Radio One program The Current, and <a href="http://www.cbc.ca/thecurrent/2008/200811/20081121.html">spoke with Lanny Davis, former special legal counsel to Bill Clinton</a>. &#8220;Conversation&#8221; may be the wrong word for the exchange; &#8220;interview&#8221; also seems to miss the mark. The topic of the exchange was Hillary Clinton&#8217;s appropriateness for the position of United States of America Secretary of State under president-elect Barack Obama.</p>
<p>Some &#8220;conversations&#8221; are difficult; many more difficult than they have to be. This exchange was clearly both, as pointed out by the <a href="http://network.nationalpost.com/np/blogs/fullcomment/archive/2008/11/21/cbc-s-the-current-runs-into-a-little-headwind-on-the-clintons.aspx">National Post in print and online</a>. Mr. Davis gave not an inch, and immediately began the &#8220;interview&#8221; by calling out the &#8220;innuendo&#8221; of the Harris&#8217;s introduction. He then demanded &#8220;facts&#8221; to support the allegations. Apparently, he would have settled for just one, but none were forthcoming. It was a strange moment when Harris tried to move on by empathizing as to &#8220;difficulties&#8221; that Davis must be having with the &#8220;issues.&#8221; It sounds like a suggested phrase from self-help book on &#8220;Active Listening.&#8221; Davis was not to be appeased: &#8220;give me the facts.&#8221;</p>
<p>It is good to hear an exchange where one side gives the other no benefit of the doubt, because, from my perspective, a number of these conversations don&#8217;t happen because of the promised contentiousness. This type of conflict, however, is the reality of pushing against resistance in the form of someone who will attack everything you say. This can be especially true if the exchange has an audience. It is not about how you deliver your message; it comes down to what you are saying. (But imagine if they had been e-mailing each other!)</p>
<p>These conversations are good practice for reaching out of our in-groups. I would suggest that often we rely on another&#8217;s trust (or disengagement from the situation) to get away with not supporting our position sufficiently, if at all. Pushback is good practice, and demonstrates engagement. I would hope that Ms. Harris learned from the exchange.</p>
<p>I don&#8217;t suggest that the answer is to prep for every interaction like you are speaking to the Fifth Estate, or The Current for that matter. Some situations, such as a job interview, can add a degree of healthy &#8220;defense&#8221; that drives us to spend some time fact checking in order to have our support at the ready. It doesn&#8217;t have to be contentious, but conflict can call out some ideas that may be unchallenged but can&#8217;t be well supported.</p>
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