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	<title>Micro Organizational Behaviour</title>
	<link>http://www.microob.com</link>
	<description>Discussing how the right ideas get traction</description>
	<pubDate>Mon, 17 Nov 2008 19:11:23 +0000</pubDate>
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	<language>en</language>
			<item>
		<title>Learning by doing and by writing</title>
		<link>http://www.microob.com/learning-by-doing-and-by-writing/</link>
		<comments>http://www.microob.com/learning-by-doing-and-by-writing/#comments</comments>
		<pubDate>Mon, 17 Nov 2008 19:11:23 +0000</pubDate>
		<dc:creator>chris</dc:creator>
		
		<category><![CDATA[Negotiations]]></category>

		<category><![CDATA[Customer Service]]></category>

		<category><![CDATA[Home Depot]]></category>

		<category><![CDATA[Value Creation]]></category>

		<category><![CDATA[win-lose]]></category>

		<category><![CDATA[Win-win]]></category>

		<guid isPermaLink="false">http://www.microob.com/learning-by-doing-and-by-writing/</guid>
		<description><![CDATA[Learning by doing is widely embraced as a driver of skill development. When I taught English in Japan, my objective was often to give people the tools, words, expressions, etc., that they needed to complete the &#8220;production&#8221; exercise (e.g having learned and practiced adverbs of frequency, create a weekly routine for, say, Paris Hilton when [...]]]></description>
		<wfw:commentRss>http://www.microob.com/learning-by-doing-and-by-writing/feed/</wfw:commentRss>
		</item>
		<item>
		<title>Away with (some) words</title>
		<link>http://www.microob.com/away-with-some-words/</link>
		<comments>http://www.microob.com/away-with-some-words/#comments</comments>
		<pubDate>Tue, 04 Nov 2008 17:56:01 +0000</pubDate>
		<dc:creator>chris</dc:creator>
		
		<category><![CDATA[Health Care Reform]]></category>

		<category><![CDATA[CMA]]></category>

		<category><![CDATA[Ontario Health Care]]></category>

		<guid isPermaLink="false">http://www.microob.com/away-with-some-words/</guid>
		<description><![CDATA[There is a risk in oversimplifying issues to the point of a binary explanation (e.g. this or that). The temptation to oversimplify is obvious when presenting the issue to a wider audience who likely have yet to pay attention to the issue: descriptions become easier (e.g. it&#8217;s like this OR it&#8217;s like that), and encouraging [...]]]></description>
		<wfw:commentRss>http://www.microob.com/away-with-some-words/feed/</wfw:commentRss>
		</item>
		<item>
		<title>What&#8217;s your Problem?</title>
		<link>http://www.microob.com/whats-your-the-problem/</link>
		<comments>http://www.microob.com/whats-your-the-problem/#comments</comments>
		<pubDate>Thu, 23 Oct 2008 01:02:45 +0000</pubDate>
		<dc:creator>chris</dc:creator>
		
		<category><![CDATA[Negotiations]]></category>

		<category><![CDATA[Process Improvement]]></category>

		<category><![CDATA[Dragon's Den]]></category>

		<category><![CDATA[Getting to Yes]]></category>

		<category><![CDATA[Micro Leadership]]></category>

		<guid isPermaLink="false">http://www.microob.com/whats-your-the-problem/</guid>
		<description><![CDATA[Type &#8220;Competition + Process Improvement&#8221; into the News section of your favourite search engine, and you will likely get a story (or a press release) that talks about a company overcoming new-millennium hyper-competition. The focus is on the solution (especially if you land in a press release), but one can imagine the work that goes [...]]]></description>
		<wfw:commentRss>http://www.microob.com/whats-your-the-problem/feed/</wfw:commentRss>
		</item>
		<item>
		<title>Personal vs. Institutional Apologies - it&#8217;s too bad</title>
		<link>http://www.microob.com/personal-vs-institutional-apologies-its-too-bad/</link>
		<comments>http://www.microob.com/personal-vs-institutional-apologies-its-too-bad/#comments</comments>
		<pubDate>Wed, 08 Oct 2008 19:11:15 +0000</pubDate>
		<dc:creator>chris</dc:creator>
		
		<category><![CDATA[Health Care Reform]]></category>

		<category><![CDATA[apologies]]></category>

		<category><![CDATA[Doctor-patient communication]]></category>

		<category><![CDATA[translation]]></category>

		<guid isPermaLink="false">http://www.microob.com/personal-vs-institutional-apologies-its-too-bad/</guid>
		<description><![CDATA[Today&#8217;s Toronto Star has an interesting take on a bill regarding apologies that is currently being considered at Queen&#8217;s Park. The bill apparently frees a doctor to say &#8220;sorry&#8221; for a mistake or outcome, without the fear of having the apology brought into court as an admission of guilt. It is an intriguing proposal, which promises to [...]]]></description>
		<wfw:commentRss>http://www.microob.com/personal-vs-institutional-apologies-its-too-bad/feed/</wfw:commentRss>
		</item>
		<item>
		<title>Decisions, decisions</title>
		<link>http://www.microob.com/decisions-decisions/</link>
		<comments>http://www.microob.com/decisions-decisions/#comments</comments>
		<pubDate>Fri, 03 Oct 2008 15:14:59 +0000</pubDate>
		<dc:creator>chris</dc:creator>
		
		<category><![CDATA[Process Improvement]]></category>

		<category><![CDATA[authority]]></category>

		<category><![CDATA[Canadian Supply Chain Sector Council]]></category>

		<category><![CDATA[expertise]]></category>

		<category><![CDATA[Micro Leadership]]></category>

		<guid isPermaLink="false">http://www.microob.com/decisions-decisions/</guid>
		<description><![CDATA[There are two questions arise whenever a change initiative hits a snag that requires a decision: 1) “Who can make the call?” and, 2) “Who knows best?” Such is the interplay between authority and expertise in moving change forward. The manner in which individuals manage this interplay can have drastic effects on the success or [...]]]></description>
		<wfw:commentRss>http://www.microob.com/decisions-decisions/feed/</wfw:commentRss>
		</item>
		<item>
		<title>Negotiating your way around the streets</title>
		<link>http://www.microob.com/negotiating-your-way-around-the-streets/</link>
		<comments>http://www.microob.com/negotiating-your-way-around-the-streets/#comments</comments>
		<pubDate>Sat, 27 Sep 2008 16:45:33 +0000</pubDate>
		<dc:creator>chris</dc:creator>
		
		<category><![CDATA[Negotiations]]></category>

		<category><![CDATA[cycling]]></category>

		<category><![CDATA[interests]]></category>

		<category><![CDATA[negotiation]]></category>

		<category><![CDATA[Power]]></category>

		<category><![CDATA[rights]]></category>

		<category><![CDATA[Toronto]]></category>

		<guid isPermaLink="false">http://www.microob.com/negotiating-your-way-around-the-streets/</guid>
		<description><![CDATA[I was recently taking my negotiations class through the basics of Power (can someone make you do something?), Rights (am I allowed to do this?), and Interests (what do I want out of this?). In my presentation of the information, I was preoccupied with the previous days events. The issue that was on my mind [...]]]></description>
		<wfw:commentRss>http://www.microob.com/negotiating-your-way-around-the-streets/feed/</wfw:commentRss>
		</item>
		<item>
		<title>Classroom Rules - What happened to &#8220;no chewing gum?&#8221;</title>
		<link>http://www.microob.com/classroom-rules-what-happened-to-no-chewing-gum/</link>
		<comments>http://www.microob.com/classroom-rules-what-happened-to-no-chewing-gum/#comments</comments>
		<pubDate>Thu, 04 Sep 2008 20:05:56 +0000</pubDate>
		<dc:creator>chris</dc:creator>
		
		<category><![CDATA[Negotiations]]></category>

		<category><![CDATA[Technology in Communication]]></category>

		<category><![CDATA[Meeting etiquette; Schulich School of Business; Negotia]]></category>

		<guid isPermaLink="false">http://www.microob.com/classroom-rules-what-happened-to-no-chewing-gum/</guid>
		<description><![CDATA[School is back in for lots of people, including, yours truly. Among my back-to-school activities was spending a day this week in the Schulich Centre for Teaching Excellence. It lived up to its name in providing a high bar, as well as insight, tools, resources and support to clear the bar. Following the &#8220;diversity&#8221; that underpins [...]]]></description>
		<wfw:commentRss>http://www.microob.com/classroom-rules-what-happened-to-no-chewing-gum/feed/</wfw:commentRss>
		</item>
		<item>
		<title>Cultural Shifts and Shocks</title>
		<link>http://www.microob.com/cultural-shifts-and-shocks/</link>
		<comments>http://www.microob.com/cultural-shifts-and-shocks/#comments</comments>
		<pubDate>Thu, 28 Aug 2008 00:52:26 +0000</pubDate>
		<dc:creator>chris</dc:creator>
		
		<category><![CDATA[Process Improvement]]></category>

		<category><![CDATA[Canadian Supply Chain Sector Council]]></category>

		<category><![CDATA[Corporate Culture]]></category>

		<category><![CDATA[Disney]]></category>

		<category><![CDATA[Japan]]></category>

		<guid isPermaLink="false">http://www.microob.com/cultural-shifts-and-shocks/</guid>
		<description><![CDATA[I recently returned from a trip to Japan, where I lived and worked for a number of years earlier in my career. As much as globalization can have a dulling effect on culture (internationally and corporately), first-hand contact always highlights some of the starker differences.
It was not long before I was reminded of Japan’s underlying [...]]]></description>
		<wfw:commentRss>http://www.microob.com/cultural-shifts-and-shocks/feed/</wfw:commentRss>
		</item>
		<item>
		<title>Trade Offs: Time Zones and Medical Morality</title>
		<link>http://www.microob.com/trade-offs-time-zones-and-medical-morality/</link>
		<comments>http://www.microob.com/trade-offs-time-zones-and-medical-morality/#comments</comments>
		<pubDate>Wed, 20 Aug 2008 10:53:09 +0000</pubDate>
		<dc:creator>chris</dc:creator>
		
		<category><![CDATA[Health Care Reform]]></category>

		<category><![CDATA[Negotiations]]></category>

		<category><![CDATA[Daylight Savings]]></category>

		<category><![CDATA[Doctor rights]]></category>

		<category><![CDATA[fundamental beliefs]]></category>

		<category><![CDATA[Japan]]></category>

		<category><![CDATA[trade-offs]]></category>

		<guid isPermaLink="false">http://www.microob.com/trade-offs-time-zones-and-medical-morality/</guid>
		<description><![CDATA[I just got back from Japan.
Jet lag always gives me time to contemplate, and the near 180 degree nature of Tokyo/Toronto time zones usually guarantees at least two day/night reversals on either side of my trip. This very early August morning proves mornings are indeed shortening, at least until that wondrous day in October when [...]]]></description>
		<wfw:commentRss>http://www.microob.com/trade-offs-time-zones-and-medical-morality/feed/</wfw:commentRss>
		</item>
		<item>
		<title>Beyond Reporting: Good (even GREAT) Results Still Need Sizzle</title>
		<link>http://www.microob.com/beyond-reporting-good-even-great-results-still-need-sizzle/</link>
		<comments>http://www.microob.com/beyond-reporting-good-even-great-results-still-need-sizzle/#comments</comments>
		<pubDate>Wed, 30 Jul 2008 12:12:10 +0000</pubDate>
		<dc:creator>chris</dc:creator>
		
		<category><![CDATA[Process Improvement]]></category>

		<category><![CDATA[Canadian Supply Chain Sector Council]]></category>

		<category><![CDATA[Presentation skills]]></category>

		<category><![CDATA[Rick Spence]]></category>

		<category><![CDATA[Supply Chain]]></category>

		<guid isPermaLink="false">http://www.microob.com/beyond-reporting-good-even-great-results-still-need-sizzle/</guid>
		<description><![CDATA[I recently met with the CEO of an organization that was in the midst of a process improvement initiative. Like many consultants, I am rarely in conversations where everything is perfect: few people talk to consultants for fun!
The project was into its second phase and was proceeding swimmingly. All timelines were maintained with results better [...]]]></description>
		<wfw:commentRss>http://www.microob.com/beyond-reporting-good-even-great-results-still-need-sizzle/feed/</wfw:commentRss>
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